Legal
Last updated 27 July 2026. Written in plain English, because you should be able to read them.
LuxNow is an independent personal shopping and delivery service operating in Mississauga, Brampton and Caledon. We are not a retailer and we do not hold stock.
When you place a request, a shopper visits the store you name, photographs items matching your brief, and sends those photographs to you. Nothing is purchased until you approve it. Once you approve an item and pay for it, the shopper buys it on your behalf, as your agent, at the store's own price, and delivers it to the address you gave us. The receipt is yours.
We are not affiliated with, endorsed by, or an authorised reseller for any retailer named on this site. All trademarks belong to their owners.
There are two separate payments, and they happen at different times.
Paid when you submit your request. This covers your shopper's time and delivery. It is charged securely by card through Stripe. We never see or store your card details.
Paid only after you have seen photographs and approved a specific item. You pay the store's own price. We do not mark items up. If you approve nothing, you pay nothing for items.
You are never asked to pay for an item before you have seen it. Any message asking you to pay for goods you have not approved by photograph did not come from us.
All prices are in Canadian dollars. Applicable taxes are charged by the retailer on the item and appear on your receipt.
Cancel any time before your shopper leaves for the store and the service fee is refunded in full.
If your shopper reaches the store and nothing matches your brief — wrong stock, wrong sizes, nothing you like — the service fee is refunded in full. You are not charged for a trip that produced nothing.
Once you approve an item and it has been purchased, the retailer's own return policy applies, because the item was bought on your behalf and the receipt is in your name. We will hand you the receipt and tell you the return window. We can return an item to the store for you within 7 days for a further service fee, or you may return it yourself.
Tell us within 24 hours of delivery with a photograph. If we delivered the wrong item, or damaged it in transit, we will collect it and refund you in full, including the service fee. That is our error, not yours.
Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
We never see your card details. Payments are processed by Stripe, who handle card data directly. We receive only a confirmation that a payment succeeded.
We use your information to carry out your request and to contact you about it. Your address and phone number are shared with the shopper assigned to your order, and with nobody else. We do not sell your information, and we do not share it for advertising.
Order records are kept for as long as we are required to keep them for tax and employment-standards purposes, and then deleted. You may ask us to delete your contact details at any time.
Under Canadian privacy law you may ask what information we hold about you, ask us to correct it, or ask us to delete it. Write to us using the contact details below and we will respond within 30 days.
LuxNow
Mississauga, Brampton and Caledon, Ontario, Canada
care@luxnow.ca
These terms are governed by the laws of the Province of Ontario. Any dispute will be resolved in Ontario.